on "worried feet" in restaurnt or service in Dodge

Anthony Bourdain wrote that good restaurant managers "must have worried feet". That is, the owner/manager must walk around their restaurant asking customers how their meal is going:

• how is the service,
• how is the food,
• do you have any complaints?

I saw an interview of the Head Chef of a famous restaurant (in Los Vagus, I think). He said he wanted to know if the customer was happy. If the customer was unhappy, that customer could tell a dozen other people about the bad service, bad food, bad booze, etc. and tear down his reputation. So, if there was a problem, he (the restaurant owner/manager/head chef) wanted to "make it right" (to use a phrase I hear on CSI).

This owner had a waiter who really shafted a customer with bad service, cold food, brought out the wrong drink and "as a courtesy" put in a large tip for himself (as I recall). The Head Chef found out about it. He gave the disappointed guests free meals, free fancy desert and apologized. He shit canned fired the offending waiter. These guests had been on their way to a business convention where they could have ruined the restaurant's reputation in front of hundreds...

These places in town have different level of manager's "worried feet". They are:

• Mariah Hills Restaurant.  The manager (Ham) has very worried feet. He is always taking meals out or oberving or visiting with his customers. His food is a bit expensive but the food is excellent and the service quite good.
• Casey's Cowtown. The owner, Mike Casey, has worried feet. His food is excellent but the service is spotty. None the less, Mike likes to visit witih his customers.
• Appleby: The duty manager has not been displaying "worried feet" very much lately. The service is occasionally spotty but the food good.
• Montana Mikes: The duty manager has not been displaying "worried feet" much lately and the service is occasionally spotty. The food is very good but they seem to miss parts of the desert "Mudslide" quite often.
• Boot Hill Casino Restaurant. The last couple of times we where there, we never saw a manager, which means the manager did not have worried feet. He should have; the service was poor although the food fairly good.  It really pisses off customers when you wait 5 minutes to 10 minutes before asking a distant waitress to have "your" waitress/waiter come take your order...
• Kate's.  We've been there twice and the food good but the service basically non-existent. The waitress is probably vastly overworked as there appear to be maybe two waitress when they probably needed four or five. The waitress took our order and dropped off the bill. They don't seem to come around to issue refills. It may be more propoer to say the waitress appears to wait on frequent customers and new customers are ignored; this is the only way I can explain comments heard from a couple of frequent customres who claimed to have received good service.
• Finally, the place with the worst service I've had in years. This was the "Mexican Place" at the local Mall. Now, maybe they had a busy day, maybe the waitress was having a bad day and maybe the quality of the service just sucked. I don't know since we haven't been back since 18 December 2010 and don't plan on visiting anytime soon. There are simply too many other places in town with food of compariable value and better service. Money is too tight to spend on a place expecting bad service.

I've a friend who thinks the real problem is that "wait staff" has not been properly trained. That is probably true as the service at new places is often good and then decays with time.